{
  "page": {
    "id": "bz2zb2jp63pm",
    "name": "CYGNVS",
    "url": "https://status.cygnvs.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
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We'll update this page once the fix is confirmed and login is fully stable.","created_at":"2026-07-16T16:50:33.195Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T16:50:33.195Z","display_at":"2026-07-16T16:50:33.195Z","deliver_notifications":false,"tweet_id":null,"id":"cbnjr0g16bvq","incident_id":"g6ck88sq001z","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"partial_outage"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"partial_outage"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"partial_outage"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"partial_outage"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - 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CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-12-11T04:00:21.365Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-11T04:00:21.365Z","display_at":"2025-12-11T04:00:21.365Z","deliver_notifications":false,"tweet_id":null,"id":"5gqckk9gdzzy","incident_id":"c1v1j5knvhx7","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The document editing service will be unavailable from 04:00 AM to 10:30 AM GMT on December 11, 2025, due to scheduled maintenance. This maintenance will not affect any other CYGNVS services.","created_at":"2025-12-10T15:50:54.771Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-10T15:50:54.771Z","display_at":"2025-12-10T15:50:54.771Z","deliver_notifications":false,"tweet_id":null,"id":"jxm5c6mp2j9w","incident_id":"c1v1j5knvhx7","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CYGNVS (US Instance)","created_at":"2023-09-28T13:48:02.930Z","updated_at":"2026-07-16T16:53:29.164Z","position":1,"description":"https://www.cygnvs.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"7dvvqxxkcgk0","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Canada Instance)","created_at":"2024-05-30T09:27:32.666Z","updated_at":"2026-07-16T16:53:29.190Z","position":2,"description":"https://www.cygnvs-ca.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"tz2vjxmsxrh1","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (European Instance)","created_at":"2024-05-30T09:27:43.818Z","updated_at":"2026-07-16T16:53:29.215Z","position":3,"description":"https://www.cygnvs-eu.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"dnzw2vqqvb6h","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Australia Instance)","created_at":"2024-05-30T09:27:56.590Z","updated_at":"2026-07-16T16:53:29.227Z","position":4,"description":"https://www.cygnvs-au.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"x984sxjph0j5","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (India Instance)","created_at":"2024-05-30T09:28:15.236Z","updated_at":"2026-07-16T16:53:29.239Z","position":5,"description":"https://www.cygnvs-in.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"00746x6bpc15","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"}]},{"name":"Service Disruption - US Region","status":"resolved","created_at":"2025-10-20T13:57:48.000Z","updated_at":"2025-10-21T06:59:59.415Z","monitoring_at":null,"resolved_at":"2025-10-21T06:59:59.396Z","impact":"none","shortlink":"https://stspg.io/n6xfn2803jyj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T13:57:48.000Z","reminder_intervals":null,"id":"957jxr3szpkm","page_id":"bz2zb2jp63pm","incident_updates":[{"status":"resolved","body":"The CYGNVS team actively worked with our cloud infrastructure partner and has resolved any/all intermittent errors or slow response times. All CYGNVS services including our conferencing features are up and running.","created_at":"2025-10-21T06:59:59.396Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T06:59:59.396Z","display_at":"2025-10-21T06:59:59.396Z","deliver_notifications":false,"tweet_id":null,"id":"jlzhhnpqrt16","incident_id":"957jxr3szpkm","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to work with our cloud infrastructure partner.\n\nCYGNVS enterprise customers can request deployment in an alternate geographic region, enabling their teams to maintain critical communication capabilities and continue working on their own outage response efforts.","created_at":"2025-10-20T18:53:29.128Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T18:53:29.128Z","display_at":"2025-10-20T18:53:29.128Z","deliver_notifications":false,"tweet_id":null,"id":"3rb8lj276mdn","incident_id":"957jxr3szpkm","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"The CYGNVS team is actively engaged and continues to work with our cloud infrastructure provider to mitigate this issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.","created_at":"2025-10-20T16:00:21.767Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T16:00:21.767Z","display_at":"2025-10-20T16:00:21.767Z","deliver_notifications":false,"tweet_id":null,"id":"k0tg1byjflpk","incident_id":"957jxr3szpkm","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing elevated error rates and increased latency affecting our US production environment due to a DNS-related issue with our cloud infrastructure provider (AWS).\n\nCurrent Status:\n\n•\tThe root cause has been identified and AWS has implemented a fix\n•\tWe are observing recovery across most services\n•\tSome services, particularly our conferencing capabilities, continue to experience elevated error rates\n•\tAWS is actively working to fully resolve the remaining issues\n\nImpact:\n\nCustomers using CYGNVS in the US region may experience intermittent errors or slower response times. Our conferencing features are most affected at this time.\n\nNext Steps:\n\nWe are monitoring the situation closely and will provide updates every hour until full resolution.\n\nCYGNVS enterprise customers can request deployment in an alternate geographic region, enabling their teams to maintain critical communication capabilities and continue working on their own outage response efforts.","created_at":"2025-10-20T13:57:48.542Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T18:53:48.227Z","display_at":"2025-10-20T13:57:48.000Z","deliver_notifications":false,"tweet_id":null,"id":"yhm4n8zxpn18","incident_id":"957jxr3szpkm","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CYGNVS (US Instance)","created_at":"2023-09-28T13:48:02.930Z","updated_at":"2026-07-16T16:53:29.164Z","position":1,"description":"https://www.cygnvs.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"7dvvqxxkcgk0","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Canada Instance)","created_at":"2024-05-30T09:27:32.666Z","updated_at":"2026-07-16T16:53:29.190Z","position":2,"description":"https://www.cygnvs-ca.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"tz2vjxmsxrh1","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (European Instance)","created_at":"2024-05-30T09:27:43.818Z","updated_at":"2026-07-16T16:53:29.215Z","position":3,"description":"https://www.cygnvs-eu.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"dnzw2vqqvb6h","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Australia Instance)","created_at":"2024-05-30T09:27:56.590Z","updated_at":"2026-07-16T16:53:29.227Z","position":4,"description":"https://www.cygnvs-au.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"x984sxjph0j5","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (India Instance)","created_at":"2024-05-30T09:28:15.236Z","updated_at":"2026-07-16T16:53:29.239Z","position":5,"description":"https://www.cygnvs-in.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"00746x6bpc15","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"}]},{"name":"Status Update: Document Editing Issue.","status":"resolved","created_at":"2025-05-08T12:48:59.551Z","updated_at":"2025-05-20T17:20:42.498Z","monitoring_at":null,"resolved_at":"2025-05-20T17:20:42.483Z","impact":"minor","shortlink":"https://stspg.io/wfgd9x9th0ph","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-05-08T12:48:59.529Z","reminder_intervals":null,"id":"zcmhwbcbr0x2","page_id":"bz2zb2jp63pm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-05-20T17:20:42.483Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-20T17:20:42.483Z","display_at":"2025-05-20T17:20:42.483Z","deliver_notifications":false,"tweet_id":null,"id":"z7s2c0qvdw3d","incident_id":"zcmhwbcbr0x2","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are currently investigating reports of issues affecting document edits. Users may experience, intermittent pop-ups while, saving or editing a World Document. \n\nWe are working on implementing a fix as soon as possible. Further updates will be provided as they become available.","created_at":"2025-05-08T12:48:59.626Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-08T12:48:59.626Z","display_at":"2025-05-08T12:48:59.626Z","deliver_notifications":false,"tweet_id":null,"id":"zzplmdxcn330","incident_id":"zcmhwbcbr0x2","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CYGNVS (US Instance)","created_at":"2023-09-28T13:48:02.930Z","updated_at":"2026-07-16T16:53:29.164Z","position":1,"description":"https://www.cygnvs.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"7dvvqxxkcgk0","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Canada Instance)","created_at":"2024-05-30T09:27:32.666Z","updated_at":"2026-07-16T16:53:29.190Z","position":2,"description":"https://www.cygnvs-ca.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"tz2vjxmsxrh1","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (European Instance)","created_at":"2024-05-30T09:27:43.818Z","updated_at":"2026-07-16T16:53:29.215Z","position":3,"description":"https://www.cygnvs-eu.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"dnzw2vqqvb6h","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Australia Instance)","created_at":"2024-05-30T09:27:56.590Z","updated_at":"2026-07-16T16:53:29.227Z","position":4,"description":"https://www.cygnvs-au.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"x984sxjph0j5","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (India Instance)","created_at":"2024-05-30T09:28:15.236Z","updated_at":"2026-07-16T16:53:29.239Z","position":5,"description":"https://www.cygnvs-in.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"00746x6bpc15","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"}]},{"name":"Status Update: Document Editing Issue.","status":"resolved","created_at":"2025-02-11T19:02:32.919Z","updated_at":"2025-02-12T18:03:24.856Z","monitoring_at":null,"resolved_at":"2025-02-12T18:03:24.838Z","impact":"minor","shortlink":"https://stspg.io/qb2qpxpllsw9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-02-12T07:00:05.000Z","reminder_intervals":"[]","id":"nwdwr5dxgxbs","page_id":"bz2zb2jp63pm","incident_updates":[{"status":"resolved","body":"Resolved: Document Editing issue.\n \nThe issues affecting document updates, including intermittent pop-up messages and the inability to save changes, have now been resolved.\n \nWe have implemented a fix and are monitoring the platform to ensure stability.\n \nPlease contact the support team [support@CYGNVS.com] if you continue to experience and problems.","created_at":"2025-02-12T18:03:24.838Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-12T18:03:24.838Z","display_at":"2025-02-12T18:03:24.838Z","deliver_notifications":false,"tweet_id":null,"id":"94lnd86dx0sz","incident_id":"nwdwr5dxgxbs","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"degraded_performance","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"degraded_performance","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"degraded_performance","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"degraded_performance","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Resolved: Document Editing issue.\n \nThe issues affecting document updates, including intermittent pop-up messages and the inability to save changes, have now been resolved.\n \nWe have implemented a fix and are monitoring the platform to ensure stability.\n \nPlease contact the support team [support@CYGNVS.com] if you continue to experience and problems.","created_at":"2025-02-11T21:43:05.239Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-12T18:00:57.127Z","display_at":"2025-02-12T07:00:05.000Z","deliver_notifications":false,"tweet_id":null,"id":"jbqpjqfp8396","incident_id":"nwdwr5dxgxbs","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"degraded_performance"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"degraded_performance"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"degraded_performance"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"degraded_performance"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently investigating reports of issues affecting document edits. Users may experience the following:\n \n•\tIntermittent pop-up that prevents further edits.\n•\tChanges made to documents do not reflect.\n \nWe are working on implementing a fix as soon as possible. Further updates will be provided as they become available.","created_at":"2025-02-11T19:02:32.970Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-11T19:02:32.970Z","display_at":"2025-02-11T19:02:32.970Z","deliver_notifications":true,"tweet_id":null,"id":"9nspfz5gs7cn","incident_id":"nwdwr5dxgxbs","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CYGNVS (US Instance)","created_at":"2023-09-28T13:48:02.930Z","updated_at":"2026-07-16T16:53:29.164Z","position":1,"description":"https://www.cygnvs.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"7dvvqxxkcgk0","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Canada Instance)","created_at":"2024-05-30T09:27:32.666Z","updated_at":"2026-07-16T16:53:29.190Z","position":2,"description":"https://www.cygnvs-ca.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"tz2vjxmsxrh1","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (European Instance)","created_at":"2024-05-30T09:27:43.818Z","updated_at":"2026-07-16T16:53:29.215Z","position":3,"description":"https://www.cygnvs-eu.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"dnzw2vqqvb6h","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Australia Instance)","created_at":"2024-05-30T09:27:56.590Z","updated_at":"2026-07-16T16:53:29.227Z","position":4,"description":"https://www.cygnvs-au.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"x984sxjph0j5","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (India Instance)","created_at":"2024-05-30T09:28:15.236Z","updated_at":"2026-07-16T16:53:29.239Z","position":5,"description":"https://www.cygnvs-in.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"00746x6bpc15","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"}]},{"name":"Email Sent in Error","status":"resolved","created_at":"2024-10-09T18:40:38.000Z","updated_at":"2024-10-14T15:03:46.843Z","monitoring_at":"2024-10-09T18:46:55.000Z","resolved_at":"2024-10-11T12:59:30.000Z","impact":"none","shortlink":"https://stspg.io/kyrwyzcbfbsp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-09T18:40:38.000Z","reminder_intervals":"[]","id":"x4gwvfd889f2","page_id":"bz2zb2jp63pm","incident_updates":[{"status":"resolved","body":"No further updates required and all users were issued a follow up email confirming the first was sent in error by CYGNVS. \n\nWe sincerely apologize for any confusion this may have caused. If you have any queries please reach out to us at support@CYGNVS.com.","created_at":"2024-10-11T12:59:30.022Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-11T13:00:28.679Z","display_at":"2024-10-11T12:59:30.000Z","deliver_notifications":false,"tweet_id":null,"id":"zt4s9xd9rcrj","incident_id":"x4gwvfd889f2","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"This was caused by CYGNVS sending a premature email for a knowledge portal that we are currently working on. \n\nWe sincerely apologize for any confusion this may have caused. If you have any queries please reach out to us at support@CYGNVS.com.","created_at":"2024-10-10T09:20:11.734Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-10T09:20:11.734Z","display_at":"2024-10-10T09:20:11.734Z","deliver_notifications":false,"tweet_id":null,"id":"y3vcgl35x4x7","incident_id":"x4gwvfd889f2","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Some registered users may have received an email from noreply[@]CYGNVS.com with the subject line \"You've been given access to content at support.cygnvs.com\". Please disregard that message, as it was sent in error by CYGNVS to a group of users, and does not require any action on your part. \n\nA follow up email is being sent to all users who received the original mail.\n\nWe sincerely apologize for any confusion this may have caused and appreciate your understanding. If you have any queries please reach out to us at support@CYGNVS.com.","created_at":"2024-10-09T18:46:55.446Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T19:42:41.696Z","display_at":"2024-10-09T18:46:55.000Z","deliver_notifications":false,"tweet_id":null,"id":"18lbg6bmxh2t","incident_id":"x4gwvfd889f2","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are investigating this issue.","created_at":"2024-10-09T18:46:38.264Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T18:51:49.084Z","display_at":"2024-10-09T18:40:38.000Z","deliver_notifications":false,"tweet_id":null,"id":"6jktymh36cpv","incident_id":"x4gwvfd889f2","custom_tweet":null,"affected_components":null}],"postmortem_body":"On October 9th some registered users may have received an email from noreply\\[@\\][CYGNVS.com](http://CYGNVS.com) with the subject line \"You've been given access to content at [support.cygnvs.com](http://support.cygnvs.com)\". \n\nThis was caused by CYGNVS sending a premature email for a knowledge portal that we are currently working on. There was no impact to CYGNVS accounts or service and this was sent from the CYGNVS support system. Users who did register have not impacted their CYGNVS accounts\n\nWe sincerely apologize for any confusion this may have caused and appreciate your understanding. If you have any queries please reach out to us at [support@CYGNVS.com](mailto:support@CYGNVS.com).","postmortem_body_last_updated_at":"2024-10-14T15:03:46.824Z","postmortem_ignored":false,"postmortem_published_at":"2024-10-14T15:03:46.824Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"CYGNVS Intermittent Errors","status":"resolved","created_at":"2024-08-20T21:19:30.000Z","updated_at":"2024-08-26T13:26:31.043Z","monitoring_at":"2024-08-22T07:55:09.047Z","resolved_at":"2024-08-23T13:31:38.885Z","impact":"none","shortlink":"https://stspg.io/1tsvtfm0y4sn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-08-20T21:19:30.000Z","reminder_intervals":"[]","id":"80vl039m6t98","page_id":"bz2zb2jp63pm","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-08-23T13:31:38.885Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-23T13:31:38.885Z","display_at":"2024-08-23T13:31:38.885Z","deliver_notifications":true,"tweet_id":null,"id":"djmbyzj003mf","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2024-08-23T13:31:02.084Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-23T13:31:02.084Z","display_at":"2024-08-23T13:31:02.084Z","deliver_notifications":false,"tweet_id":null,"id":"6qsb3x8z97zq","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"There have been no further occurrences of the timeout in any environment. Our team are continuing to monitor. Please contact support@cygnvs.com for any issues.","created_at":"2024-08-22T07:55:09.047Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-22T07:55:09.047Z","display_at":"2024-08-22T07:55:09.047Z","deliver_notifications":true,"tweet_id":null,"id":"bv5m9wzmhv6h","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We're continuing to observe a small number of timeouts affecting a subset of our users. Our team is actively working with our vendor to identify and resolve the root cause as quickly as possible.\nYou should regain access shortly to CYGNVS, so please refresh your browser after 15 minutes. If you continue to see this error, please contact support@cygnvs.com.","created_at":"2024-08-21T14:01:02.402Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T14:01:02.402Z","display_at":"2024-08-21T14:01:02.402Z","deliver_notifications":false,"tweet_id":null,"id":"0xkl67295f4q","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We're currently observing a small number of timeouts affecting a subset of our users. Our team is actively working with our vendor to identify and resolve the root cause as quickly as possible.","created_at":"2024-08-21T08:20:29.790Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T08:20:29.790Z","display_at":"2024-08-21T08:20:29.790Z","deliver_notifications":true,"tweet_id":null,"id":"qwxn9632d80f","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2024-08-20T21:20:11.093Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-20T21:20:11.093Z","display_at":"2024-08-20T21:20:11.093Z","deliver_notifications":true,"tweet_id":null,"id":"r156qz0mxl92","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue. If you encounter any access issues, please contact support@cygnvs.com","created_at":"2024-08-20T21:19:30.551Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-20T21:20:00.568Z","display_at":"2024-08-20T21:19:30.000Z","deliver_notifications":false,"tweet_id":null,"id":"gg57d6qr4vzt","incident_id":"80vl039m6t98","custom_tweet":null,"affected_components":[{"code":"7dvvqxxkcgk0","name":"CYGNVS Web Application - CYGNVS (US Instance)","old_status":"operational","new_status":"operational"},{"code":"tz2vjxmsxrh1","name":"CYGNVS Web Application - CYGNVS (Canada Instance)","old_status":"operational","new_status":"operational"},{"code":"dnzw2vqqvb6h","name":"CYGNVS Web Application - CYGNVS (European Instance)","old_status":"operational","new_status":"operational"},{"code":"x984sxjph0j5","name":"CYGNVS Web Application - CYGNVS (Australia Instance)","old_status":"operational","new_status":"operational"},{"code":"00746x6bpc15","name":"CYGNVS Web Application - CYGNVS (India Instance)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"On August 20th CYGNVS observed a small number of timeouts in our cloud vendor's edge compute nodes, affecting less than 1% of requests. CYGNVS immediately started working with our vendor to identify the root cause.\n\nThrough detailed log analysis, CYGNVS engineers discovered that the timeouts were due to the vendor's edge compute nodes failing to initialize correctly. Due to vendor's delays in resolving the issue, CYGNVS engineers took proactive steps, designing and implementing a workaround that bypassed part of the initialization code. \n\nThis enhancement has not only prevented the issue occurring on the vendors edge compute network, but has also improved performance for customers.","postmortem_body_last_updated_at":"2024-08-26T13:26:31.025Z","postmortem_ignored":false,"postmortem_published_at":"2024-08-26T13:26:31.025Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CYGNVS (US Instance)","created_at":"2023-09-28T13:48:02.930Z","updated_at":"2026-07-16T16:53:29.164Z","position":1,"description":"https://www.cygnvs.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"7dvvqxxkcgk0","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Canada Instance)","created_at":"2024-05-30T09:27:32.666Z","updated_at":"2026-07-16T16:53:29.190Z","position":2,"description":"https://www.cygnvs-ca.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"tz2vjxmsxrh1","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (European Instance)","created_at":"2024-05-30T09:27:43.818Z","updated_at":"2026-07-16T16:53:29.215Z","position":3,"description":"https://www.cygnvs-eu.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"dnzw2vqqvb6h","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (Australia Instance)","created_at":"2024-05-30T09:27:56.590Z","updated_at":"2026-07-16T16:53:29.227Z","position":4,"description":"https://www.cygnvs-au.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"x984sxjph0j5","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"},{"status":"operational","name":"CYGNVS (India Instance)","created_at":"2024-05-30T09:28:15.236Z","updated_at":"2026-07-16T16:53:29.239Z","position":5,"description":"https://www.cygnvs-in.net","showcase":true,"start_date":"2024-01-01T00:00:00.000Z","id":"00746x6bpc15","page_id":"bz2zb2jp63pm","group_id":"cwnq8kw5fcjf"}]}]
}